Privacy Policy

MASANA is a South African luxury safari outfitter specializing in premium hunting, photographic safaris, and bespoke African experiences.

Contact Information:

• Email: masanasafaris@gmail.com
• Telephone: +27 73 844 0564
• Website: www.masanasafaris.com

We collect three categories of information:

Personal Information:

• Full Name
• Email Address
• Telephone Number
• Country of Residence
• Physical Address
• Passport Information
• Date of Birth
• Emergency Contact Details

Safari Booking Information:

• Preferred Safari Dates
• Hunting Species of Interest
• Firearm Information
• Flight Itineraries
• Accommodation Preferences
• Dietary Requirements
• Medical Information
• Observer Information
• Payment Information

Website Information:

• IP Address
• Browser Type and Version
• Device Information
• Operating System
• Pages Visited
• Date and Time of Visit
• Referral Website
• Cookies and Similar Technologies

Your information is used to:

• Process safari bookings and reservations
• Confirm and manage your safari arrangements
• Arrange accommodation, transfers, and logistics
• Assist with firearm permit documentation
• Communicate with you before, during, and after your safari
• Process payments and issue invoices
• Coordinate taxidermy and trophy shipping services
• Respond to enquiries and provide customer support
• Improve our website and customer experience
• Comply with legal and regulatory obligations

With your consent, MASANA may send you:

• Safari Specials and Promotional Offers
• Hunting Package Information
• Company News and Updates
• Newsletters
• Event Invitations

You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

MASANA does not sell, rent, or trade your personal information. We may share your information with:

• Professional Hunters and Safari Guides
• Accommodation Providers and Lodges
• Travel Agents and Tour Operators
• Firearm Permit Consultants
• Splitting Image Taxidermy
• Shipping and Export Companies
• Veterinary Authorities
• Government Agencies (where legally required)
• Secure Payment Providers

All third parties are required to maintain the confidentiality and security of your information.

All payments are processed securely through trusted payment providers. MASANA does not store complete credit card information on our systems. Third-party payment processors operate under their own privacy policies and security standards.

Our website uses cookies to:

• Remember your preferences and settings
• Improve website functionality
• Analyse website traffic and usage patterns
• Understand visitor behaviour
• Enhance user experience

You may disable cookies through your browser settings, though this may affect website functionality.

MASANA implements reasonable administrative, technical, and physical security measures to protect your personal information against:

• Unauthorized access
• Loss or theft
• Misuse
• Alteration
• Unauthorized disclosure

While we strive to protect your information, no system can be guaranteed completely secure. We encourage you to take precautions when sharing personal information online.

Personal information is retained only as long as necessary to:

• Complete your safari booking and services
• Meet legal and regulatory obligations
• Resolve disputes and enforce agreements
• Maintain business records
• Comply with South African legislation

Information is securely deleted or anonymized when no longer required.

Subject to applicable law, you may have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Restrict or object to certain processing activities
• Object to direct marketing communications
• Withdraw consent where processing is based on consent
• Request a copy of personal information we hold

To exercise these rights, please contact us at masanasafaris@gmail.com.

By providing personal information to MASANA, international visitors acknowledge that their information may be processed and stored within the Republic of South Africa in accordance with applicable South African privacy legislation.

Our website may contain links to third-party websites. MASANA is not responsible for the privacy practices or content of external websites. We encourage you to review the privacy policies of any third-party sites you visit.

Our website is intended for adults. MASANA does not knowingly collect personal information from children under the age of 18 unless provided by a parent or legal guardian as part of a family safari booking.

MASANA reserves the right to amend or update this Privacy Policy at any time. Revisions become effective immediately upon publication on our website. We encourage you to review this policy periodically.

MASANA processes personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA) of the Republic of South Africa. We are committed to lawful, responsible, and transparent processing of personal information.

For questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: masanasafaris@gmail.com
• Telephone: +27 73 844 0564
• Website: www.masanasafaris.com